How To Order

Ordering related
Q: How do I place an order?
A: To place an order, simply leave a comment at the post or send an email to simplybabies@gmail.com, with the following information

• Name/Nick:
• Contact Number:
• Shipping Address:
• Item Number: (e.g. R-B-3103-003)
• Quantity:
• Size (if applicable):
• Color (if applicable):
• Postage Method: (i.e. Normal or Registered Mail)

Due to the surprisingly overwhelming response, we can only get back to you within 1 working day to confirm on stock availability and payment terms (also known as confirmation email). Sincere apologies.

Q: When should I make payment?
A: Payments should be made within 3 calendar days after confirmation email has been sent to you. If you are unable to pay within the stipulated time, we regret that we would have to cancel your order.

Q: How do I make payment?
A: Payment can be made through ATM bank transfers or internet banking for Singapore buyers.

• DBS/POSB (Singapore Only)
• Bank Account: DBS Savings 006-2-035992

• UOB (Singapore Only)
• Bank Account: UOB Savings 381-370-008-3

For international transfers, Paypal can be used. Please write to us and we will advise you accordingly.

Q: I had placed the order but regretted. Can I cancel my order?
A: Once orders have been paid successfully, we will place orders with China team without delay. Hence, we are not able to entertain cancellations or refunds or exchanges. We sincerely appreciate your understanding in this respect.

Q: Can I add new items to my existing order?
A: No, we do not encourage adding of new items to your existing orders as to avoid any unnecessary confusion. Please kindly make a new order for your new items.

Q: My baby's skin is very sensitive to certain materials. Can I refund or exchange later?
A: As everyone's skin is different including the degree of sensitivity and allergy, we will not be responsible if you or your baby have an allergic reaction to any of the materials. Hence, we are not able to support refunds or exchanges. Do appreciate your understanding.

Do read our FAQ section if you need more information.